Questions? Concerns? Problems?

We're here to lend a helping hand!

FREQUENTLY ASKED QUESTIONS ABOUT INSTALLING, LICENSING & REGISTERING

How do I install ChronoSync and ChronoAgent?

  1. Download the product by choosing the desired application from the Downloads page.
  2. Double-click the .dmg file to open.
  3. Double-click "Install".
  4. Follow the instructions presented in the installer.
  5. Once completed, the installer notifies you of a successful installation.

I cannot mount the disk image file. What do I do?

If the ".dmg" file is not opening when you double click it, or it is opening as a text file, use the Disk Utility application. Disk Utility is located in the Applications under the Utilities folder. Just double click Disk Utility to open. Under the Images menu, choose Open... and then select the .dmg file you are trying to mount. This will mount the disk image and a disk image icon will appear on the desktop.

How do I register ChronoSync?

When you purchase an application from us, a License Key is emailed to you that unlocks the application enabling all of the features. The License Key is a series of characters and dashes that must be entered into the Registration Panel. To open the Registration Panel click "Register Now" when you launch the program or choose "License" from the main menu while using the program. Type in your User Name (it can be any name), email, copy (Command-C) and paste (Command-V) the key into the "License key" field and then click Register.

How do I register ChronoAgent?

When you purchase an application from us a License Key is emailed to you that unlocks the application enabling all of the features. The License Key is a series of characters and dashes that must be entered into the Registration Panel. Open System Preferences and click on the ChronoAgent icon. Click on the License Panel and click on the "Register" button (you may have to click on the lock icon to make changes). Copy (Command-C) and paste (Command-V) the key into the "License key" cell, type your User Name (It can be any name), and then click Register.

The Register button stays dimmed when I try to register. What do I do?

Make sure to Copy/Paste the License Key from your email, do not try to type it in. If you must type it in then change the font of the License Key so you can more easily distinguish the characters ("Courier" is a good one to use). Make sure you fill in the "User name" and "E-mail". You may enter any name or email you want.