Having problems with one of our products? Have a question about how something is done? Follow these steps and see if your question is answered for you. If not, fill out our question form. Your question will be answered promptly. If you need your License Key then use the License Code Finder to get your License Key emailed to you anytime.
Note: Oftentimes, just updating to the latest version will solve your problem. Please make sure you have the latest version of the software before submitting your question.
Here are the most frequently asked questions about ChronoSync:
I have ChronoSync set up to Synchronize Deletions but they aren't deleting in the destination target. What is going on?
The major point to remember is that when you create a new sync document, either backup or bi-directional, no files will be deleted the first time you run the sync. You need to sync/save, then make changes to the file system, then sync again to see deletions.
Basically, ChronoSync has to know about a file before it'll know it has been deleted when using Backup or Bi-directional.
My scheduled syncs are not running as scheduled. Will I have to run syncs manually for it to work?
No. Launch ChronoSync and review your scheduled documents by opening the Scheduled Documents Manager Window from the Window Menu. The items in the list are all the sync documents you've already scheduled.
If you just click the 'Schedule' button in the Toolbar, you setup a new schedule, rather than editing an existing schedule. This allows you to schedule a sync document in multiple different ways.
Using the Scheduled Documents Manager, you can double-click an item in the list and review the existing schedule and edit the settings.
Too make sure your scheduled documents run correctly, check the ChronoSync Preferences and make sure the following three items are checked:
- Use Background Scheduler
- Wake System to Synchronize
- Show ChronoSync Menu in Menubar
I want to sync iPhoto between my two computers. How do I do this?
Click here to go to the iPhoto tip.
I want to sync mail between my two computers. How do I do this?
Click here to go to the Mail tip.
I would like to try the demo version of ChronoSync. Could you please send me instructions on how to do this?
Please click here and fill out our support form to receive a demo license key. On the form, be sure you specify the product name.
I upgraded to ChronoSync version 4 and I can't get my copy of ChronoSync to register.
When we updated to version 4.0, we also updated our license keys. To get your ChronoSync version 4.0 license key, use the License Code Finder to get your License Key emailed to you anytime.
Did any of these answer your question?
Here are the most frequently asked questions about ChronoAgent:
The "Start" button on the ChronoAgent panel is greyed out and not working. Also the other fields are greyed out and unusable. What's going on?
Click the "padlock" icon in the lower left window and then enter all the information in the fields. Once all your info is entered you can activate ChronoAgent.
I installed ChronoAgent but can't find the application.
ChronoAgent is an invisible utility that runs in the background. You control it via the System Preferences window. Furthermore, you need to set up ChronoSync to communicate with any ChronoAgents via the "Connections" panel of ChronoSync Preferences.
I'm confused. How do I get ChronoSync to "see" ChronoAgent?
A Connection Profile must first be defined in the ChronoSync Preferences. Click here to get more information.
Did any of these answer your question?
Please click here and fill out our support form to receive a demo license key. On the form, be sure you specify the product name.
Here are the most frequently asked questions about License Keys:
I upgraded to ChronoSync version 4 and I can't get my copy of ChronoSync to register.
When we updated to version 4.0, we also updated our license keys. To get your ChronoSync version 4.0 license key, use the License Code Finder to get your License Key emailed to you anytime. Note that this only works if you use the same email address that you used when you purchased ChronoSync. If you don't have access to that email account anymore, click here and fill out our support form to request your license key.
When I put my license key in the registration fields, the "Register" button remains gray. Do I have the wrong license key?
Make sure you copy (command-C) and paste (command-V) your license key into the registration window rather than manually typing it in. This will eliminate any typos and distinguishing characters incorrectly. Also, make sure there are no leading or trailing spaces after you paste.
If trying to register ChronoSync version 4.0, you must also fill out the "User Name" and "E-mail" fields to complete registration.
I've misplaced my license key. How can I get a copy of it?
If you still have access to the same email address that you used when you purchased the product, use the License Code Finder to get your License Key emailed to you anytime. If you no longer have access to that email account, click here and fill out our support form to request your license key.
Did any of these answer your question?
Here are the most frequently asked questions about Portraits & Prints:
If we put 2 or more photos in Portraits & Prints and go to print we just get the 1st photograph printed 2 or more times - any ideas what is wrong?
Try the new beta version. If it does not fix your issue then let us know in detail what goes wrong and what you expect to happen. Click here to download the Portraits & Prints beta that fixes a Leopard page printing problem.
I would like to make some custom templates but I'm not sure how to do this.
To make custome templates, you must have the Pro Edition. Portraits & Prints Pro Edition allows you to create, edit, and save custom templates. You can design your own templates so that you may have any printing layout you would like. The possibilities are limitless!
Once you have the Pro Edition installed, open the Template Manager and under the Installed panel, click on the "gear" icon and select New. After defining your new template settings and choosing OK, a new Template document will open for you to begin your creation!
The "Text" icon in the Layout panel is grayed out. Nothing seems to activate it. What's going on?
The "Text" toolbar icon will only highlight if you have editable text fields placed on your template. Take a look at our editable text tip.
I would like a trial version of Portraits & Prints so that I can test it before buying it. How do I go about getting this?
Please click here and fill out our support form to receive a demo license key. On the form, be sure you specify the product name.
I just purchased an upgrade key for the Pro edition but when I put it in the registration panel, the "Register" button is grayed out. Why isn't this working?
Make sure you copy (command-C) and paste (command-V) your license key into the registration window rather than manually typing it in. This will eliminate any typos and distinguishing characters incorrectly. Also, make sure there are no leading or trailing spaces after you paste. It is important that you use BOTH keys when registering. You must put in your original key and then the upgrade key. This will activate the "Register" button.
Did any of these answer your question?
Here are the most frequently asked questions about DayChaser:
Can you add contacts in DayChaser?
You can only add contacts to a calendar entry. For example, if you were having lunch with Bob, you would add that entry and you could put Bob's contact info within the entry.
Every time I open Day Chaser, it opens with a new, blank monthly file. How do I get this to stop?
If you don't want a blank document to open every time, uncheck "Create new document on activate" in the General Preferences panel.
I've created a Calendar Document and would like for it to open every time I launch DayChaser. Can this be done?
Yes. Go to DayChaser's Preferences and then select the "Startup Items" panel. Here you can add the documents that open each time DayChaser starts.
Is it possible to change the font size of the entries?
It is not possible to change the font size. Your best best would be to choose a font that tends to be a little on the larger side. For example, "Myriad Pro" or "Times" seems larger than something like "Times New Roman".
Can I use DayChaser to sync to my Palm or Entourage?
No. DayChaser does not allow for this.
A window popped up telling me that there are items in the database which have expired and it's asking if I want them deleted now. How can I find out what the items are before I delete them?
Go into your Preferences panel and click on the Entries tab. In the behavior section, you'll see a setting that says "Entries expire after ____ days" and "Warn before removing". If you leave the default setting of 30 days, you know that entries over 30 days ago are set to expire.
When I enter my license key in the registration panel, the "Register" button is grayed out. Why isn't this working?
Make sure you copy (command-C) and paste (command-V) your license key into the registration window rather than manually typing it in. This will eliminate any typos and distinguishing characters incorrectly. Also, make sure there are no leading or trailing spaces after you paste.
Did any of these answer your question?
Here are the most frequently asked questions about ImageCaster:
ImageCaster no longer uploads my webcam files. The log states "FTP Quote Command Error". What can I do?
We've done some intensive testing and found that under certain conditions we can get the upload to fail. This only occurs on Leopard and only if there is no previous version of the file on the ftp server. If the file already exists on the ftp server, then the uploads would work fine.
After some investigation we found that the curl library in Leopard does behave a little differently and was terminating the connection when certain, non-fatal errors occurred. This resulted in the failure of any additional commands, due to the connection environment being changed. We believe we have fixed the problem we were encountering. However, it may or may not fix what you are encountering.
A beta of the application is available here.
I would like a trial version of ImageCaster so that I can test it before buying it. How do I go about getting this?
Please click here and fill out our support form to receive a demo license key. On the form, be sure you specify the product name.
When I enter my license key in the registration panel, the "Register" button is grayed out. Why isn't this working?
Make sure you copy (command-C) and paste (command-V) your license key into the registration window rather than manually typing it in. This will eliminate any typos and distinguishing characters incorrectly. Also, make sure there are no leading or trailing spaces after you paste.
Did any of these answer your question?
If you have any pricing questions or have a volume need that is not listed in our store, please contact our sales department to get more information.
If none of the other selections were able to answer your question, please click here and fill out our support form.